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4 ways to break the language barrier in global customer support

Aug11
by on August 11, 2014 at 6:28 pm
Posted In: Analysis and Opinion, Around the Web, Entrepreneur, How-To's

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Shankar Ganesh is a Marketing Analyst at Freshdesk. In this modern age, no matter what you’re selling, it’s becoming increasingly common for your product or service to have a customer base that is spread across the world and speaks multiple languages. Even if you have phenomenal customer support reps and you invest heavily in support, your customers may not be getting what they need if your agents don’t speak your customers’ language. Here are ways to go the extra mile and ensure your support options are accessible to customers no matter where they are or what language they speak.  Hire local support  When you’re…

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EA’s game subscription service for Xbox One emerges from beta

Aug11
by on August 11, 2014 at 5:41 pm
Posted In: Around the Web, Insider

Electronic Arts has officially launched its new EA Access subscription service for the Xbox One. The publisher first announced the service as a limited beta in late July. For $4.99 a month or $29.99 a year, EA Access offers gamers access to a “vault” of EA’s back catalog, such as Battlefield 4, Peggle 2 and some older sports games. You’ll also get to try out new EA games a few days before they launch. Members receive a 10 percent discount on EA digital titles and in-game content. At launch, EA Access is available in the following countries: Australia, Austria, Canada, France, Germany,…

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Ghost gives its blogging platform a huge upgrade before moving to a 2-4 week release cycle

Aug11
by on August 11, 2014 at 5:38 pm
Posted In: Around the Web, Insider

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Ghost has updated its open-source blogging platform with a bevy of technical improvements that should help it to compete with established competitors such as WordPress, Tumblr and Medium. Version 0.5 adds multi-user support, so blog owners can have multiple Ghost accounts writing and contributing simultaneously. Author, Editor and Administrator tiers can also be allocated for granular control. In addition, Ghost now claims to be the “first and only open-source publishing platform” to offer a public JSON API. If those two acronyms mean nothing to you, here’s the lowdown: Similar to other mainstream technology platforms, third-party developers can now build desktop,…

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QiStone+ wireless portable charger review: For people who really, really hate carrying cables around

Aug11
by on August 11, 2014 at 5:26 pm
Posted In: Around the Web, Gadgets, Insider, Product Reviews

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Running out of power is a pretty dependable occurrence for anyone who forgets to charge their phone or other devices on a regular basis. Everyone knows that most smartphones can’t get through more than a day or so without depleting their battery. One solution is to carry a portable charger around with you. This adds a few extra hours battery life, but at the cost of having to carry yet another cable in your bag or increase the bulk of your phone with a charging case. However, FoneSalesman’s QiStone+ portable wireless charger eliminates this problem by using the Qi standard for wireless charging…

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Fiverr’s budget creative marketplace is now easier to navigate – but does it undermine professionals?

Aug11
by on August 11, 2014 at 4:31 pm
Posted In: Apps, Around the Web, Design & Dev, Insider, Product Updates

Fiverr

Low-cost creative services marketplace Fiverr has launched new features today that make it easier to navigate its huge catalog of services. The news comes as it announces a $30 million Series C funding round. Fiverr has always offered a diverse mix of services from professional and amateur sellers alike. The new discovery tools let you drill down from any top level category to more easily find exactly what you need. This improved navigation helps Fiverr in its ambition to be an eBay or Amazon for creative services. CEO and co-founder Micha Kaufman says that this ‘Services-as-a-product’ vision will be enhanced by the…

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