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Jelly for iOS now lets you delete content and find questions when no one around you is asking

Feb13
by Sindy Cator on February 13, 2014 at 8:39 pm
Posted In: Apps, Around the Web, biz stone jelly app, Insider, jelly app, jelly app update, jelly biz stone

111288277 520x245 Jelly for iOS now lets you delete content and find questions when no one around you is asking

Jelly has released an iOS app update for its mobile Q&A service that appears aimed at bolstering engagement and giving you greater control over your content. Users can now mute commenters and even delete their own content permanently.

Lastly, the company has a new “I’m Feeling Helpful” option that will be displayed when there’s no one around you that needs a question answered — this is the service’s version of Google’s “I’m Feeling Lucky” to apparently help show there’s more value to be had with its app.

Jelly launched in January as a product of Twitter co-founder Biz Stone’s thinking. It’s a service that crowdsources answers by leveraging friends and those that follow you across various social networks. While its initial launch may have caused some to view it as just another Quora, Stone said that the app was still in its infancy and was in it for the long haul.

Citing a small team, Stone has admitted that the company had to withhold some features from being released, but promised that the app would be updated often — the features in today’s update are most likely part of that plan. However, it’s important to note that they have not yet been made available for Android.

➤ Jelly for iOS | Android

Photo credit: ROLF VENNENBERND/AFP/Getty Images

└ Tags: syndicated
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8 SaaS products for managing customer data

Feb13
by Sindy Cator on February 13, 2014 at 7:00 pm
Posted In: Analysis and Opinion, Around the Web, Entrepreneur, Entrepreneurship, Insider, Roundups, startup, yec.co, Young Entrepreneur Council

Documents 520x245 8 SaaS products for managing customer data

Amassing customer data is pretty meaningless if you have no organized way to analyze it. There are so many tools out there for startup founders, however, that I wanted to find out which were actually being used to deliver the kind of practical insight a business owner needs.

So I asked eight founders (all members of YEC) the following:

What is the best SaaS product on the market for managing large amounts of customer data for your business?)

Their answers are below:

jared brown 8 SaaS products for managing customer data1. Intercom

Intercom is the single most important tool we use. With Intercom we easily keep in touch with our customers. It makes it incredibly easy to have one-on-one discussions with them.

The most important trick we implemented was to find paying customers who have been inactive for a few weeks. Intercom then sends us an email with the lifetime value, location, etc., so we can reach out to them directly. It has increased retention by 32 percent.
– Jared Brown, Hubstaff

 

James Simpson 8 SaaS products for managing customer data2. Mixpanel

We would honestly be lost without Mixpanel. Not only does Mixpanel give us incredibly valuable insights into trends, usage, funnels and retention of our users as a whole, but also it lets us dig deep into specific users to serve them better.

It is as much a tool for tracking and gaining insights from data as it is a tool for tasks such as reengaging users, email marketing, customer support and so much more.
– James Simpson, GoldFire Studios

 

 8 SaaS products for managing customer data3. Customer.io

We use Customer.io for our business and writer engagement emails. We have user segments in place when they first sign up, become inactive, when they’ve completed a survey, etc.

We send them tons of user activity, and they manage the logic to send emails at the right times. It makes sending targeted, relevant emails a breeze.
– Ryan Buckley, Scripted, Inc.

 

lawrence watkins 8 SaaS products for managing customer data4. Infusionsoft

Not only does Infusionsoft allow you to manage customer data, but it also allows you to act on that data in an intelligent way. With Infusionsoft, it is easy to tag every click, page visit or form a customer completes on your website, social media platform or email you send out.

Certain high-value actions from a customer can automatically trigger responses to increase your conversion rate and ROI. It is a little complicated to use at first, but it becomes very powerful when you learn your way around the software.
– Lawrence Watkins, Great Black Speakers

 

Alfredo Atanacio 8 SaaS products for managing customer data5. Salesforce.com

Salesforce.com is super simple and very functional. There are a lot of other CRMs out there, but I like it to keep things simple.
– Alfredo Atanacio, Uassist.ME

 

doreen bloch 8 SaaS products for managing customer data6. Nimble

The name of this service says it all. Be more nimble with your customer data by using a great CRM tool such as Nimble. This program makes it easy to import and export customer lists, tag customers, edit their contact information and set reminders to get back in touch.

I also really appreciate how fast it is to navigate the database, which is important when you’re handling a large volume of customer contacts.
– Doreen Bloch, Poshly Inc.

 

Joseph P. DeWoody 8 SaaS products for managing customer data7. KISSmetrics

KISSmetrics is a great tool for turning data into action.
– Joseph P. DeWoody, Clear Fork Royalty

 

Ben Kirshner 8 SaaS products for managing customer data8. RJ Metrics

RJ Metrics offers businesses intelligence software, retention metrics and customer acquisition delivered as a service over the Internet for e-commerce and SaaS businesses.
– Ben Kirshner, Elite SEM Inc

└ Tags: syndicated
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Editorially to shut down its collaborative writing service on May 30

Feb13
by Sindy Cator on February 13, 2014 at 6:24 pm
Posted In: Around the Web, Insider

editorially 220x56 Editorially to shut down its collaborative writing service on May 30Editorially has announced plans to close its Web-based collaborative document product after failing to gain enough traction for it.

The service, which opened to the public last September, will slink off into the night on May 30. Users will have until then to export their data. If you’re looking for an alternative, Quip and Penflip are good options.

The Editorially team said it had planned to begin charging for the service, but even if its existing users switched to premium, it wouldn’t have enough revenue to keep going.

➤ Goodbye [Editorially blog]

Thumbnail credit: Pixelbliss / Shutterstock

└ Tags: syndicated
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Facebook now lets you select a custom gender on your profile

Feb13
by Sindy Cator on February 13, 2014 at 6:14 pm
Posted In: Around the Web, Social Media

Facebook today announced it has added the ability to select a custom gender on your profile, a change it has made after working closely with LGBT activist groups. The feature will only be available to people in the US for now, but Facebook plans to expand availability “in the future.”

facebook custom gender Facebook now lets you select a custom gender on your profile

A custom gender on your Timeline means that aside from male and female, you can choose a third category: “other.” This will open up a menu where you can select up to 10 gender definitions, including “cisgender,” “transgender,” “intersex,” as well as many other options the company says refers to as “nuanced.” The feature also lets users define which pronoun they’d like to be referred to as on the site: male (he/his), female (she/her) or neutral (they/their).

Image Credit: Brendan Smialowski/AFP/GettyImages

└ Tags: facebook, syndicated
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Frontback for iOS gets improved notifications, a self-timer tool, 24/7 content moderation, and more

Feb13
by Sindy Cator on February 13, 2014 at 6:00 pm
Posted In: Apps, Around the Web, checkthis frontback, frontback, frontback content moderation, frontback notifications, frontback self-timer tool, frontback stats, frontback stats version 1.7, Insider

450610667 520x245 Frontback for iOS gets improved notifications, a self timer tool, 24/7 content moderation, and more

Frontback has released new statistics about its app’s performance to date. Among its many revelations, the app is now seeing a 33 percent week-over-week growth rate globally, with three times the number of new users from outside the US versus inside. Interestingly, its three biggest international markets happen to be Japan, Brazil, and China — three countries that are in the top 10 of mobile usage in the world.

In addition, a new version of Frontback is now available in the App store offering several updates, including a new notification feature, a self-timer tool, global feed, 24/7 content moderation, and more.

Building a dedicated community

When it comes to activity within Frontback, it’s apparent that the service has some highly engaged individuals. The company says that in the last month alone, there were more than 5 million views generated. The popularity of the platform is so high that it has attracted the attention of noted personalities such as Twitter co-founder Jack Dorsey, celebrities Snoop Dogg, Ashton Kutcher, and MC Hammer, along with Reddit co-founder Alexis Ohanian and YouTube sensation iJustine.

Screen Shot 2014 02 13 at 1.30.17 AM Frontback for iOS gets improved notifications, a self timer tool, 24/7 content moderation, and more

Frontback started in July 2013 as an offshoot service following the failure of Checkthis. Some may have considered it to be a “selfie” app, but the company refutes the claims, instead suggesting that it’s a storytelling social network. In its current state, Frontback has created an amazing camera app, but now with its dedicated and passionate community, it needs to evolve to help users do more than just snap photos of themselves and what they’re seeing.

Amid the crowded marketplace of photo-related apps like Instagram, Hipstamatic/Oggl, Vine, Camera+, and others, Frontback says that it remains committed to its initial vision: to allow users to tell their story through the use of imagery. When asked what prevents market leaders from directly competing against Frontback, the company replied that it’s their community. Unfortunately its technology is indefensible, so it is relying on its user base culture to help ward off any encroachment.

Frontback says that it’s seeing the engagement rate increase three-fold since it launched in July with the average user liking 20 posts per week. And while these may look like impressive numbers, lets not forget that the raw figures have not been provided to us, so take these statistics with a grain of salt.

Just how will Frontback make money? It’s not worrying about that right now. The company tells us that it’s working to get critical mass with its community.

Introducing Frontback version 1.7

With the release of version 1.7, users will receive many important features in order to keep them safe and have a better browsing experience. Included in the update is an enhanced notification view. In previous versions, you only received a ping when you had a new follower. Now, the feature has been enhanced so that you’ll find out when someone likes your photo, friends you, posts a response, and more — Frontback affectionately dubs this #StalkerMode.

Frontback General 730x644 Frontback for iOS gets improved notifications, a self timer tool, 24/7 content moderation, and more

Additionally, a new mode has been added that will help users snap photos using the front-facing camera on the iOS device. Users can activate the self-timer feature that will automatically capture a photo within five seconds of pressing the shutter button. If you want to take two photos using the front-facing camera, you can enable the timer for both shots. Frontback says this has been the most requested feature — as it turns out, some users were having difficulties trying to capture selfie-type photos when there were multiple individuals in the picture.

In keeping with its vision of being a storyteller, the latest version also has a discover tab to help users find new captures from anyone around the world.

One of the last major features to be added in is the 24/7 content moderation feature. In an attempt to ensure that the community is safe and secure, Frontback has spent “a lot of money” to make sure that there’s someone reviewing all of the content going into the service 24 hours a day, 7 days a week. All moderation capabilities are being done by at least a couple of human beings. The company tells us that 90 percent of all images in Frontback can be reviewed within 5 to 10 minutes.

Frontback will always err on the side of letting the community police itself. It has affixed a link in each post that will allow anyone to flag something for review due to its abusive nature. It’s important to note that all reviews will be based on the imagery, not the captions that accompany it.

We would be remiss if we didn’t mention that there are some minor updates also being made to Frontback, including:

  • The ability to change your username and update your profile photo.
  • Simple-to-use privacy options.
  • A new iOS 7 redesign to help you navigate through feeds quickly.
  • Deeper Facebook integration to help you discover friends using Frontback.

All of the above updates are for the iOS app. An Android version has yet to be announced.

➤ Frontback for iOS

Photo credit: Andrew Burton/Getty Images

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