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The White House creates a Digital Service team to solve government tech problems

Aug11
by on August 11, 2014 at 7:08 pm
Posted In: Around the Web, Insider

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Learning from its mistakes with the Healthcare.gov debacle, the Obama administration has launched the US Digital Service, a team of technologists that will advise government agencies on their IT projects, as noted by The Washington Post. Former Google reliability engineer Mikey Dickerson, who played a critical role in fixing Healthcare.gov, will head up the new team. The USDS, as it’s called, isn’t primarily focused on providing direct engineering support. That’s left for the General Services Administration’s 18F unit. Instead, Dickerson and his team will provide multi-disciplinary consulting work to help agencies think through how to get their user experiences on…

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Dropbox for Android updated with document previews, smarter search, and view-only shared folders

Aug11
by on August 11, 2014 at 6:48 pm
Posted In: Apps, Around the Web, Google, Insider, Mobile

Dropbox today updated its Android app with support for document previews and an overhauled search function. You can download the new version now directly from Google Play. Document previews means you can now view, scroll, and zoom in or out of any Word document, PowerPoint presentation, or PDF in your Dropbox directly on your Android device without having to switch out of the Dropbox app. The search improvements include quite a bit: you can now search in specific folders or in your entire Dropbox, the app keeps track of your recent searches, it makes “typeahead” suggestions as you type in…

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4 ways to break the language barrier in global customer support

Aug11
by on August 11, 2014 at 6:28 pm
Posted In: Analysis and Opinion, Around the Web, Entrepreneur, How-To's

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Shankar Ganesh is a Marketing Analyst at Freshdesk. In this modern age, no matter what you’re selling, it’s becoming increasingly common for your product or service to have a customer base that is spread across the world and speaks multiple languages. Even if you have phenomenal customer support reps and you invest heavily in support, your customers may not be getting what they need if your agents don’t speak your customers’ language. Here are ways to go the extra mile and ensure your support options are accessible to customers no matter where they are or what language they speak.  Hire local support  When you’re…

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EA’s game subscription service for Xbox One emerges from beta

Aug11
by on August 11, 2014 at 5:41 pm
Posted In: Around the Web, Insider

Electronic Arts has officially launched its new EA Access subscription service for the Xbox One. The publisher first announced the service as a limited beta in late July. For $4.99 a month or $29.99 a year, EA Access offers gamers access to a “vault” of EA’s back catalog, such as Battlefield 4, Peggle 2 and some older sports games. You’ll also get to try out new EA games a few days before they launch. Members receive a 10 percent discount on EA digital titles and in-game content. At launch, EA Access is available in the following countries: Australia, Austria, Canada, France, Germany,…

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Ghost gives its blogging platform a huge upgrade before moving to a 2-4 week release cycle

Aug11
by on August 11, 2014 at 5:38 pm
Posted In: Around the Web, Insider

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Ghost has updated its open-source blogging platform with a bevy of technical improvements that should help it to compete with established competitors such as WordPress, Tumblr and Medium. Version 0.5 adds multi-user support, so blog owners can have multiple Ghost accounts writing and contributing simultaneously. Author, Editor and Administrator tiers can also be allocated for granular control. In addition, Ghost now claims to be the “first and only open-source publishing platform” to offer a public JSON API. If those two acronyms mean nothing to you, here’s the lowdown: Similar to other mainstream technology platforms, third-party developers can now build desktop,…

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