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Disengaged employees: What are they really thinking?

Mar02
by Sindy Cator on March 2, 2014 at 12:00 pm
Posted In: Analysis and Opinion, Around the Web, Entrepreneur

distracted employee 520x245 Disengaged employees: What are they really thinking?

David Hassell is the CEO of 15Five. This post originally appeared on the 15five blog.


You can’t crack your employees’ heads open and look inside (well you can, but legal will probably advise against it) so how do you uncover what drives individual employees to work hard, stay focused and be more creative? Are they seeking more money, stock options, a pat on the back?

Keeping employees engaged means that they will stay longer, be more productive, and increase your base of satisfied customers. To get there, start from the ground up by understanding how employees think and how to meet their most fundamental needs.

On the same page

The etymology of the word “engaged” comes from the French, gage – to pledge one’s self or enter a contract. Dr. Nicole Lipkin suggests that engagement is created through a psychological contract, an employee’s belief about the mutual obligations that exist between her and the employer.

This understanding can be an express agreement like fulfilling certain duties for agreed upon compensation. Or it can be implied, like when employees and management tacitly agree to both embrace the company values and culture.

One reason employees become disengaged is when leadership breaks the psychological contract. This reaction is usually not about something tangible. It is a result of dishonesty, lack of integrity, or a difficult work environment, and it generally comes down to unclear and uncommunicated assumptions and expectations.

Even an isolated breach can have a dramatic impact, since trust develops over time yet can shatter in a moment. These breaches of trust must be corrected immediately.

Your co-workers talk, gossip can grow, and discontent can become contagious. Dr. Lipkin refers to this holistic impact as Emotional Contagion — the way that positive or negative energy influences others. If the entire work environment does not live up to express or implied expectations, you may lose your best talent permanently.

Check in regularly with your team and provide an opportunity for them to discuss how they feel. This allows you to address problems as they arise, but it is also a proactive gesture. It tells the employee that she is valued and actually fortifies the terms of the psychological contract.

Putting the WE in TEAM

Engagement isn’t completely based on employer/employee relationships. It is a community issue, and leaders must build a culture where all employee’s needs are met. Company culture is basically a set of beliefs and shared values that the community holds and honors.

Implement ways for your team to communicate openly and effectively with each other. This will establish more transparency which then leads to greater trust.

Trust forms the foundation of a strong community because when someone holds our trust, we can’t possibly let them down. Engagement depends on this since, most people show up more for others than they do for themselves.

Struttin’ around like you own the place

Last year behavioral economist Dan Ariely gave a TED talk entitled, What makes us feel good about work. Ariely explains that motivation is not just based on satisfaction or financial gain. People are driven by challenge and are focused on the results. We like to feel connected to a greater purpose, and have ownership and pride in our work.

The link between a person’s ownership over a task and their engagement is a fundamental human need that goes beyond workplace dynamics.

l t0z9cseec6ge8l 520x692 Disengaged employees: What are they really thinking?For example, when cake mixes first came out in the 1940s, they didn’t sell. Why? It was too easy. People did not feel right baking a cake from a “just add water” mix, and presenting it as their own.

It turns out that if you have to beat an egg, measure some milk and melt some butter, you feel enough ownership in the finished product to buy the Betty Crocker cake mix from the supermarket.

The lesson for managers and executives is that employee engagement is fueled by both challenge and ownership. We imprint ourselves on a project when we spend time absorbing it, considering our options, and finally implementing a solution. When a task is too easy, we don’t feel like it is ours and we don’t fully engage with it.

Lend a hand

While challenging employees sustains engagement, be careful of challenges that the employee finds too overwhelming. Staying engaged in a project that frustrates us is not healthy. Stress begins building and we soon disengage as a coping mechanism.

This process is actually a healthy response. It is like a fever, rendering you incapacitated but cleansing the system of any undesirable elements.

Discover the sweet spot where your team can rise to the occasion without causing anxiety. The level of challenge varies between team members, so managers must be aware of where employee’s get stuck and offer them support.

If asking for help is met with disdain, employees will just keep working through the frustration, and their performance and satisfaction will suffer. Be available to lend a hand so that employees can obtain results that respond to organizational need and feel personally fulfilling.

Engagement is about communication of expectations between employer and employee, and the shared maintenance of a culture of trust by your entire team.

Being offered a challenge and knowing that you can ask for help (and get it), alleviates the stress that eventually takes its toll and sends valuable employees looking elsewhere for a better work environment.

Gallup reports that only 13 percent of US employees are actively engaged. Where does your organization land on that spectrum? Leave us a question or comment below.

Top image: Shutterstock/Ammentorp Photography

└ Tags: syndicated
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Why haven’t European investors fully accepted the ‘failure is good’ mentality yet?

Mar02
by Sindy Cator on March 2, 2014 at 11:00 am
Posted In: Analysis and Opinion, Around the Web, Entrepreneur

137331595 520x245 Why havent European investors fully accepted the failure is good mentality yet?

Andrea Francis is a growth-hacking oriented marketer who loves to work with startups. She currently works for Twoodo and is helping out at FailConNL, embracing failure as a learning experience (Amsterdam, March 4th).


As European talent in the form of startups and entrepreneurs continue to flock towards the USA, the question remains: why? Is it attitude or is it money? Is it bureaucracy or is it poor infrastructure?

As always, it is is a combination of these, but it is also the deeply rooted traditions of a) risk avoidance and b) separating research from business.

Don’t risk it!

The average startup fails at 20 months with $1.3million in funding according to CB Insights, who surveyed a group of failed/acquired startups.

Many entrepreneurs claim that there’s just not enough money, and that investors in Europe fear failure. This was reported as being untrue by British Private Equity & Venture Capital Association (BVCA) about a year ago.

However, in October of last year the European Confederation of Young Entrepreneurs reported that risk averseness is now so extreme in Europe that the discrepancy in investment between USA and EU investors is massive:

YES 2013 slideshare 3 520x390 Why havent European investors fully accepted the failure is good mentality yet?

The numbers for VCs were even more astounding: apart from Israel, investments by EU VCs were only 10 percent of their US counterparts. The occupation of investors seems to be much more to do with minimizing risk than it is for taking bolder steps. In the USA, the risk is expected and accepted as part of the deal of working with startups.

You’ve been taught to fear failure

I can remember from my school days the fear of not getting the grade I needed in order to advance. At 17, I wrote my first newspaper article about how much it sucked for my whole five years of high school effort to be balanced on one giant exam at the end of it all.

Getting lower grades was boiled down “well, you didn’t study enough” or “you’re just not smart enough.” Even worse, when I got the grades and others didn’t, I mistakenly believed I was smarter than them.

It’s extremely difficult to change the things we internalize as children. Getting into university and getting that degree was the most important thing imaginable when I was young.

Once in the system, it was all about avoiding failure. The system was set up so that you could fail the exam twice and no more. If you failed, then you had to pay an extra years’ tuition. The guilt of such a situation made me force myself to learn at a pace that didn’t fit my abilities.

The after-effects were phenomenal when I think about it now. I didn’t fight for a great internship – I took a safe one that I knew I would do well in.

This effect can be seen amongst so many of Europe’s youth. Taking the safe career option, the regular job, the job that pays the bills, is admirable. But it stifles those with the potential to be great entrepreneurs. It scares them to try.

total ent activity GEM 520x368 Why havent European investors fully accepted the failure is good mentality yet?

This is a representation of 2003 – 2013. The bottom of the graph is literally crowded with European nations!

An EU memo in 2010 stated the following discoveries: In the EU (but also in Japan and South Korea) the preference for being an employee is mainly motivated by considerations of stability (regular income, stable employment relation) and by the generally agreeable employment conditions (working hours, social protection).

External constraints or the lacks of resources (finance, skills, business idea) are relative minor reasons. In the US all the above reasons are relatively minor whereas in China it is clearly the lack of resources that keeps people in the employee status.

Other sources will tell you that it is deeply traditional European academic standards, which preach a separation of business and research rather than a combination. Rarely will you find CEOs giving lectures at European colleges, but it is standard in the USA.

The colleges that tend to have work placement initiatives prepare students better for hands-on work, but are “less reputable” than the research-based universities. And so the youth compete for the theoretical rather than the hands-on knowledge.

With huge unemployment rates in countries like Spain, Greece and Portugal, coupled with risk-averseness and impractical education this leads to a circle of hopelessness. These talented unemployed youth should be taking their destinies into their own hands and starting something – instead, they have been taught the opposite. Work for someone else, someone bigger. They know better.

The older you get…

Unfortunately, the problem compounds itself as people age. They become even more conservative. These are the people with money that have the opportunity to inject some hope into the system.

But getting a reputation for putting money into failed ventures weighs more heavily on their minds than supporting a fledgling company. Yes, it is their money. But hoarding money means it doesn’t trickle down and assist the rest of society in any way.

Eighty million euros has been set aside by the European Union for this year in an attempt to boost startup activity. However, based on my own research into this, you can be guaranteed a few facts:

  1. it will go to established companies (profitable, strong customer base, a few years old)
  2. the red tape will be phenomenal
  3. the time to access the funds will quite realistically take too long for the startup to wait

Yes, we must be sensible with public money but does the risk outweigh the benefits of growing and keeping good companies in Europe?

Famous failures

To give you some comfort, here’s a list of high-profile failures:

  • Jack Dorsey
  • Richard Branson
  • Bill Gates
  • Steve Jobs
  • Jeff Bezos
  • Hiten Shah

Steve Blank has had years to observe entrepreneurs and had this to say. Failure plagues those who believe in the traditional business plan; the long-term planning model; the belief that sales and marketing numbers are facts.

It is those of a scientific mindset that are able to use the trial-and-error approach, that use empirical data in their testing, that can learn better at the start-up stage what works and what doesn’t. Having an engineering or scientific background is what makes you more attractive for investment, not an MBA.

Graduation 520x238 Why havent European investors fully accepted the failure is good mentality yet?

The point is not to memorize facts or fill in wildly unpredictable plans. It’s about being mentally at ease with a trial-and-error format of business development. The scientist and the engineer understand that failure is part of the process more than anyone with a business or arts degree can.

And it seems that we don’t have enough politicians of a scientific or engineering mindset holding the purse-strings in the European bureaucratic behemoth.

The good part of failure

Experience makes you a better entrepreneur

An entrepreneur who has been through the mill before is in fact more likely to succeed. There are opportunities to get a feel for running a team, validating an idea, choosing co-founders.

Few people really know how to approach investors, how to create a decent presentation of their idea, how to sell their idea in under a minute. It teaches you just how mundane the everyday existence of an early-stage startup is. Surveys. Emails. Meetings. Code.

Like pretty much everything, it takes practice. And there’s no shame in that.

Failure makes you resilient and persistent

For a lot of people, failing at entrepreneurship once is enough to send them back to the safety of a steady job. And that’s fine. But for those with the real entrepreneurial itch, that’s not an option.

Perseverance and resilience are two important qualities to have, and starting a business is a great way of learning those lessons well. Persistence gets you through the long days of cold-calling and street surveying. It gets you through all the business trips made looking for the right person. It helps you sleep at night knowing you’re doing everything you can to make it work.

Learning comes from not getting what you want

The unfortunate state of affairs in Europe is that there is a lot of youth unemployment. The upside is that this is increasing the number of entrepreneurial ventures.

Creativity often comes from difficult circumstances and limited resources. You are forced to apply what you know in ways you didn’t think of before.

The old saying is that you learn nothing from success (yeah, I know, at least you are successful!) but it’s true. Failing serves to humble us and remind us that we are not untouchable, infallible, or irreplaceable.

It’s a reminder that not everything can be controlled

Luck and/or timing plays a large part in entrepreneurship. Sure, you can increase your luck by growing a network of great people and constantly learning skills. But in a highly competitive landscape such as SaaS or e-commerce, it’s so easy to miss the boat by weeks or even months.

So you learn to be agile, to take it in your stride, to pivot based on the shortcomings of your competitors. It’s a great life lesson in any case.

Changing the mindset

Entrepreneurs all over the world are now getting together to get the message out that failure is not a negative thing but a fact of startup life and a rich learning experience.

FailCon, the startup failure conference that started in Silicon Valley six years ago, is now a worldwide event taking place in more than 15 countries. Even the Netherlands is catching up, with FailCon NL taking place this week on March 4th, 2014 in Amsterdam.

Many known speakers such as The Next Web’s own Boris Velthuijzen van Zanten, Gidsy‘s Edial Dekkers, and many more entrepreneurs and investors will have stories to share and lessons learnt.

It is said that in San Francisco, failure is worn more like a badge of honor. Europe could do with an attitude more like that. We need to make failure OK.

└ Tags: europe, syndicated
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Daily Dose for Sun, Mar 2: Subliminal: How Your Unconscious Mind Rules Your Behavior

Mar02
by Sindy Cator on March 2, 2014 at 8:00 am
Posted In: Around the Web


Subliminal: How Your Unconscious Mind Rules Your Behavior by Leonard Mlodinow
Reviewed by Katie from Beaverton, Oregon.

└ Tags: syndicated
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Daily Dose for Sun, Mar 2: Subliminal: How Your Unconscious Mind Rules Your Behavior

Mar02
by Sindy Cator on March 2, 2014 at 8:00 am
Posted In: Around the Web


Subliminal: How Your Unconscious Mind Rules Your Behavior by Leonard Mlodinow
Reviewed by Katie from Beaverton, Oregon.

└ Tags: syndicated
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Comic for March 2, 2014

Mar02
by Sindy Cator on March 2, 2014 at 6:00 am
Posted In: Around the Web

Dilbert readers – Please visit Dilbert.com to read this feature. Due to changes with our feeds, we are now making this RSS feed a link to Dilbert.com.

└ Tags: syndicated
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