Facebook Messenger may soon have more bots and funnel users from the Web

Apr07

by Sindy Cator on April 7, 2016 at 9:11 pm

Posted In: Apps, Around the Web, Design & Dev

Facebook Messenger will soon have more bots. According to a leaked slide deck, the company will announce a bot platform for its chat service at next week’s F8 conference. According to TechCrunch, Facebook is seeding APIs to developers that allow them to build bots for Messenger and Web plugins for Live Chat. The overarching aim is to automate customer service, something Twilio is already doing. Users chat with bots that automate messages rather than humans who may be fielding several chats at once. Facebook is adding a bit of depth to bots, though — at least according to the report.…