8 tips for writing like you mean it

John Collins is the managing editor of InsideIntercom, the blog from Intercom focused on design, customer experience, start-ups, and the business of software. He was previously an editor and reporter for the Irish Times. This article was originally published on InsideIntercom. One of my goals since joining Intercom has been to encourage more of the talented engineers, designers, product managers and business execs that work here to write for this blog. To de-mystify the process and hopefully make it easier for them to contribute I drew up a set of principles that inform our writing at Intercom. I’d advise any company that has more…
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