Our conferences are very personal. To the point that I explain at the beginning of each of them that everyone should immediately complain to me if something is wrong. And then I joke that “that means if you’re stuck on the loo without any toilet paper, just tweet me and I’ll come to the rescue!” People laugh and I get funny tweets the rest of the day about toilet paper or other silly requests for help. I enjoy having that personal connection, and it seems like our audience does too. When I’m not on stage, I spend my time walking…

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