The Daily Dose

Facebook has officially launched its chatbot API for Messenger, which it’s naming Messenger Platform. Additionally, the Live Chat feature rumored to be hitting the Web is also launching today via an API. The chatbots are aimed at businesses; Facebook’s bottom line is that it would rather companies use Messenger for automated customer service. If it has its way, the days of dialing 800-numbers just to get a menu of options will be over. And chatbots can be richer than those menus. A Messenger bot can do things like send links, show images and provide detailed descriptions of items, services or features.…

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