Facebook makes it easier for businesses to private message customers

Aug05

by Sindy Cator on August 5, 2015 at 4:44 pm

Facebook is about to make it a lot easier for businesses to connect with their clients: today it’s introducing a set of tools that simplify private message communications between Pages and customers. Page admins will soon be able to reply to comments on posts with a private message. This should make it a lot easier to address customer requests right from the comment section. A new ‘Message’ button will appear next to the Like and Reply ones under a comment. It’ll open up a Messenger interface, along with the original comment for reference. Facebook will also inform the customer that…