The Daily Dose

Des Traynor is the co-founder Intercom, the easiest way for Web and mobile businesses to understand and communicate with their customers. This post originally appeared on InsideIntercom.  Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to help Intercom customers with this, explaining how to plan a good message schedule, and giving seminars focussing on communication to convert and retain customers. Thankfully it’s working. High stakes communication Mailing tens of thousands of people is really stressful. Nervous pacing, constant questioning. The worry rarely that our customers won’t like the message, product communications are…

This story continues at The Next Web