The Daily Dose

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There’s never a dull moment when you’re a customer service manager. Not only do you need to help customers and increase satisfaction, but you also need to study, evaluate, and restructure support processes to continually improve l performance. You may also be responsible for a team of customer service specialists and representatives. It’s a big responsibility, being in charge of the friendly face and helping hand that make your  company personable. Sounds exhausting right? Luckily, there are lots of tools of the trade to help you out. . Suddenly management just got, well, a little more manageable. Add Automated Surveys…

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