Samsung has updated its Samsung+ app that provides customers with support information, diagnostics tools and app recommendations with a handy new feature: remote assistance. With the latest version of the app, users can allow a Samsung rep to remotely access their device to troubleshoot and fix software issues — negating the need to visit a service center or look up a help guide. The feature can be activated during a phone call or video chat with a Samsung support executive. However, it’s only available for the Galaxy S7 and S7 Edge for now; the company says it will expand the…
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