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Zendesk Embeddables put customer service at the heart of websites and apps

Dec03
by on December 3, 2014 at 2:00 pm
Posted In: Apps, Around the Web, Customer service, embeddables, Insider, Product Updates, zendesk

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Zendesk, the online customer service platform, has announced a new feature called Embeddables which allows companies to build customer support and engagement features directly into apps, websites and games. Zendesk Embeddables uses a new mobile software development kit (SDK) and Web widget to allow organizations to offer support and real-time chat to customers directly through their apps and websites. Customers don’t need to visit a separate section or leave an app to get help. According to a recent Gartner study, by 2017, 35 percent of all customer support will take place via mobile devices. Adrian McDermott, Zendesk’s senior vice president of product…

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