At the end of 2016, Twitter CEO Jack Dorsey asked users to share their ideas for how the platform could be improved. One of the biggest requests was improving the way Twitter handled reports of abuse and harassment. But I believe people are fooling themselves if they think advanced tech or new features can fix Twitter for them. Today, the company’s vice president of engineering, Ed Ho, said that the company is working to address that, and will introduce changes to its systems for blocking abusers, as well as preventing them from creating new accounts to continue their tirades. We heard you, we…

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