The Daily Dose

Artificial intelligence (AI) has made its mainstream commercial debut in the form of chatbots. Organizations of all sizes are building simple messenger bots to be more accessible to their customers, particularly in support scenarios. Rather than directing people to a generic email address or helpdesk, chatbots use logic to help people answer questions, faster. It’s like conversing with a human being — except you’re talking with a robot. Chatbots are especially valuable for smaller, resource-strapped organizations. It’s well-known that companies of all sizes build stronger, more empathetic relationships when they make themselves available to customers. Organizations can conserve valuable employee…

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