The Daily Dose

For all the talk of doom and gloom regarding Twitter’s future, there are some things the platform does better than anyone. Recently it’s been strengthening its position as a convenient platform to connect businesses and consumers, and now the company is doubling down on that effort with a couple of new features to optimize customer service. First up, businesses can now set up welcome messages to help set up expectations. It means the customer doesn’t have to imitate conversation, so they serve as icebreakers to get people started. For example: At the bottom, you see the other, more interesting update:…

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