Twitter is testing 2 new customer service features that brands will love
Jul05
Twitter appears to be testing a new feature that should help users get faster customer support from brands and businesses they follow on the platform. On select profiles, it’s now displaying when those accounts are most responsive. You can see what that looks like on Medium’s profile page. The feature is similar to one that Facebook rolled out for Pages. Last August, the social network began displaying a badge that read ‘very responsive to messages’ on Pages that had a response rate of 90 percent and a response time of 15 minutes. As with other features that we’ve seen on…
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