This startup wants to make crappy call centers a thing of the past

Apr11

by Sindy Cator on April 11, 2016 at 11:11 am

Call centers can be horrible places to work. Staff are often measured by the volume of calls they can handle, and even a five-minute comfort break can be greeted with raised eyebrows by supervisors. The rub-off effect is that customers can end up with rushed service from unhappy agents. There’s plenty of software available for measuring call center staff performance, but EvaluAgent has taken the standard approach and flipped it around. It wants to make working in a call center more fun by using game mechanics to keep staff motivated. The key word here, ‘gamification,’ is one that hasn’t been heard…