Twitter just made it much easier to contact businesses and provide feedback

Feb18

by Sindy Cator on February 18, 2016 at 5:42 pm

Twitter is on something of a streak this weak. After adding a GIF button and introducing video in Direct Messages, now it’s adding two features aimed specifically at businesses and their interactions with customers. First up, Twitter now allows businesses to provide deep links in their tweets to allow customers to privately message them. The link will make a ‘Send a Private Message’ button show up in the Tweet, and while it doesn’t seem to provide anything particularly different from the standard Direct Messaging features, it makes starting these conversations more of a seamless process. More interesting is the new Customer…