How Microsoft’s secret user onboarding process fooled us all

Oct24

by Sindy Cator on October 24, 2015 at 9:48 am

What happens if you make software too difficult to use? Probably the same thing that happens if you never made it at all — no one uses it. It’s easy to get users to adapt to familiar concepts like drag-and-drop, but what if you made something totally new? You need a creative user onboarding process, like the one Microsoft used back in 1992 and the others I’m going to look at in this post. The Software User Onboarding Process I already talked about concierge onboarding, so this time I’m going to look at the total opposite — a style known as…