Salesforce turns customer support forums into shops, with a new Buy button

Aug13

by Sindy Cator on August 13, 2015 at 1:11 pm

Cloud software giant Salesforce is adding a new feature that will allow users of its Community Cloud to add their own Buy buttons. Joining the likes of Facebook, Google, Twitter and Pinterest, Salesforce is part of a growing list of companies that recently announced the introduction of Buy buttons. Its Community Cloud platform is for businesses to build websites that customers and the company can interact on. The idea with this new feature is that companies using the platform can add the new e-commerce feature to customer support sites and forums as a way to entice a sale on the spot…